FAQ & Site Info

Ordering from BatBark is easy! Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment methods.

We process orders quickly, so changes or cancellations are only possible within 24 hours of purchase.

We currently ship to the USA and select international locations. Shipping availability may vary by product.

USA: 7-15 business days International: 10-20 business days Shipping times vary based on location and product availability.

Once your order ships, you’ll receive a tracking number via email. Use it to track your package in real time.

Exchanges are only available for defective or damaged products. Contact us within 7 days of delivery with photos of the issue.

After we receive and inspect the returned item, refunds will be processed within 5-7 business days to your original payment method.